Hero Image

It’s Time to Make Moves

Ready for a whole new experience? Let’s find your next big thing.

Digital Business Development Consultant 3
Location: Peoria,IL
Expected Start Date: Sep 7, 2026
  • Disqualifiers: Job tenure (6 mo- less than 1 year)+Candidates who don’t already live in the Peoria or surrounding area.
     
    Job Title: Digital Business Development Consultant 3- 100289
    Location: onsite Peoria, IL 100% M-F; open to relocation candidates but MUST be able to be onsite day 1 of contract (max 2 weeks from offer) and relocate aNOT OPEN TO RELOCATION CANDIDATES AT THIS TIME
    Type: Contract
    Hours: 8-5 M-F (40 hour work week)
    Pay: $36.17/hr w2 (exact rate no flex)
    Length: 12 months-possibility to extend contract (no tenure limit) 
    Screenings: tech prior to submission, full panel drug and background once hired
    IV process: 1-2 rounds
    +optional benefits, long term contract with ability to extend or convert to full time
     
    MUST HAVES:
    Education & Experience Required:
  • 5+ years’ experience in this capacity
  • Degree is a nice to have but not required.
  • 2+ years combined experience working within a contact center environment developing knowledge articles for frontline agents
  • No candidates with Master’s Degree or Ph.D.
    • Collaborate with team members on building front line agent processes.
    • Develop, build, and refresh knowledge articles.
    • Attend necessary business meetings.
    • Analyze customer behavior data and make recommendations.
    • Tool testing (salesforce tool, Power BI and Google Analytics
  • (Desired)
    - - Customer service background a plus.
    - - Experience analyzing data via Power BI dashboards and/or google analytics.
     
     
    Soft Skills
    (Required)
    - - Must possess superior human relation skills and excellent verbal and written communication skills.
    - - Internally motivated, proactive, and eager to learn
     
    Disqualifiers/Red Flags/Overqualifications:
  • Consistent job hopping/ choppy tenure
  • - - Must have SUPERIOR (English) verbal and written communication skills
    - - Job tenure (6 mo- less than 1 year)
    - - Candidates who don’t already live in the Peoria or surrounding area will not be considered.
    - WD is not interested in those candidates who are open to relocation currently.
  • Position’s Contributions to Work Group:
  • More specific title would be Knowledge and Insight Analyst.
  • Identify knowledge article needs and drive suitable knowledge initiatives that deliver on our brand promise.
  • Responsible for the development of effective knowledge article templates and the development of customer and agent facing knowledge articles that deliver a world-class customer experience.
  • Will lead knowledge efforts for our client Digital Support/ Contact Center Operations and will partner with 3rd party contact centers and internal partners to ensure knowledge articles are understandable and up to date.
  • Reason/motivation for request:
  •  Backfill
  • Interaction with team:
  • Part of the training and knowledge group.
  • Team of 4 doing this same role.
  • Work environment:
  • Hybrid work model
  •  
    #dcejobs
  • emilee.tingley@swoonstaffing.com